Privacy

Lavender Bubbles ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding it.

What we collect

When you place an order or create an account, we collect your name, email address, phone number, and billing/shipping address. If you subscribe to our newsletter, we collect your email (and optionally phone number). We never collect or store your full payment card details — all card processing is handled directly by Stripe, our payment provider, and card numbers never pass through our own servers.

How we use it

We use your information to process and deliver your order, provide customer support, send order-related emails (confirmations, shipping updates, payment reminders), and, only if you've opted in, send occasional marketing emails. We do not sell or rent your personal information to third parties.

Who we share it with

We share the minimum necessary information with trusted service providers who help us run the site: Stripe (payment processing) and our email hosting provider (sending transactional emails). These providers are contractually bound to only use your data to provide their service to us.

Cookies

We use essential cookies only — to keep you logged in and to remember your shopping cart between pages. We do not currently use any advertising or analytics tracking cookies.

How long we keep it

We retain order records (including billing/shipping details) for as long as required by Australian tax and business record-keeping obligations. Account information is kept until you ask us to delete it.

Your rights

You can view your order history and loyalty points at any time from My Account. From that same page you can also download a copy of all the data we hold on your account, or delete your account entirely. Deleting your account removes your login and saved details immediately; past order records are kept for our legal accounting obligations but are no longer linked to an active account. If you'd like us to correct any information, please contact us.

Security

We take reasonable technical measures to protect your information, including encrypted (HTTPS) connections, password hashing, and never storing raw card details.

Contact us

If you have any questions about this policy or how your data is handled, please reach out via our contact page.

Last updated: 17 September 2026